Very unprofessional place when into the 82 south building and seen staff members without there masks on.
I wouldn’t even give this place a star. Worst place ever! DO NOT ever place your elderly parents or loved ones in this place. My dad was waiting to get into a VA home and had dementia. By the time he got out, he was no longer walking and they still didn’t have his medications correct to help him with his dementia. Worst experience of our lives. They threatened to drop him off at a homeless shelter. A veteran. Just so they could open up a bed.
I explicitly asked the woman during check in if they accepted my insurance when I had to go in for an emergency. She assured me that the hospital accepted all insurance and that I would only pay my deductible.
At the end of my visit she said I owed $100 and it was okay if I didn't have that payment available. I did happen to have that, so I paid the $100 and expected a bill for $50 to come later because I know my deductible for emergency visits is a total of $150.
They sent me a bill for no less than $1,200.99.
I called the billing department and asked if they submitted this to my insurance. They stated that my insurance declined to pay any part of my bill. So, I called my insurance. The representative told me that they in fact did not decline to pay, and according to my records, I should only owe $525.80 because they are out-of-network, but the insurance is willing to work with the hospital.
Called the billing department back and they stated they have the right to refuse payment from the insurance and force me to be responsible for the entire bill. After escalating things to the supervisor because hospital staff blatantly lied to me, the billing department told me they can only discount it by 45%, bringing the bill down to around $600, but in order to get that discount I would have to pay in full today.
Do not be fooled by this moral-less hospital. They will lie to your face about what you will owe and be totally unwilling to help after the fact.
The simple fact that my insurance was willing to pay $675.19 toward my bill, yet the hospital refuses to take that money should be an eye-opener.
I cannot believed I was scammed by this place. Especially amidst a pandemic. Especially because they're getting so many positive reviews. I am greatly disappointed in this service. To top it off, Curtis in the Patient Services disconnected the call while I was speaking.
Salt Lake Regional Medical Center / 1050 E S Temple, Salt Lake City, UT 84102